STORE POLICY

RETURN + REFUND​​

​

• Returns only apply to pre-made items.

• You have 14 days to return an order after the receiving date. Please contact us or email us at hello@knoette.com for the reason of return. 

• The cost of return will be covered by buyer.

• You are responsible if any damages incur to the item during shipment, therefore, we strongly recommend the item be sent back well packaged.

• We also strongly advice returned item/s to be sent via registered post, as in the event the item is lost, we reserve the right to not process the refund. Kindly please inform us on the tracking number.   

• No return and refunds will be applied to custom orders, as these are uniquely knotted to preference and style.

​

DELIVERY 

• We use two options for local (Singapore) delivery.

  • 1. Singpost Smartpac

  •  2. Courier service.

• Singpost Smartpac will be used for smaller items. You should receive your item/s within 3 working days.

• Courier service will be arranged for bigger items such as wall hangings, baby mobiles etc. You will receive your item/s within 3-5 working days for pre-made items.

• Option of pick up is available. ( In view of covid-restrictions, this option will be available, but will be contactless. All purchases will be left on the outside for pick up.)

• Delivery of custom orders will be privately made between buyer and seller.​

• Overseas delivery is now available via Singpost.

  • Singapore Post Ordinary Mail is unregistered mailing which will not be insured.​

  • Singapore Post Registered Mail will be insured.

​

​

if you have any further feedback or inquiries for us, please contact us or email us at hello@knoette.com.

​